Welcome to Retrieve & Revive. These Terms of Service govern your access to and use of our website and online store, including any products, features and services made available through it.
Our store is powered by Shopify, which provides the e-commerce platform that allows us to offer our products to you.
Throughout these Terms, the words "we", "us" and "our" refer to Retrieve & Revive. The words "you" and "your" refer to any person accessing our website, browsing our store or purchasing our products.
By visiting our website or placing an order, you agree to these Terms of Service and any policies referenced here. If you do not agree, please do not use our website.
Nothing in these Terms excludes, restricts or modifies any rights you may have under applicable consumer protection laws.
1. Eligibility and Use of Our Website
By using our website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.
You agree to use our website for lawful purposes only and not to misuse our services, interfere with website security, attempt unauthorised access or engage in fraudulent activity.
We reserve the right to take reasonable action where we believe our website or services are being misused, subject to applicable law.
2. Products and Product Information
Retrieve & Revive offers skincare products through our online store, including our Gel Cleanser, Post Glow and Light Moisturizer.
We aim to ensure that product descriptions, photographs, pricing and other information are accurate and up to date. However, colours and product appearance may vary slightly depending on your screen or device.
Product descriptions are provided for general informational purposes. Individual experiences and results may vary.
Please review product descriptions, ingredient information and usage instructions before purchasing or using a product. If you have known sensitivities or concerns about an ingredient, seek appropriate professional advice before use.
Our skincare products are not intended to diagnose, treat, cure or prevent medical conditions unless expressly permitted and supported under applicable law.
3. Pricing and Payments
All prices are displayed in the currency indicated on our website or at checkout.
Prices, promotions and product availability may change from time to time. Any changes will not alter an order that we have already accepted, except where permitted by law or where an adjustment is required to correct an error in accordance with applicable law.
Payment must be completed using the payment methods available at checkout. Orders may be subject to payment authorisation and fraud-prevention checks.
Shipping fees, applicable taxes and other charges will be displayed at checkout where applicable.
If an obvious pricing or listing error occurs, we reserve the right to take reasonable steps to correct it. If an affected order cannot be fulfilled at the displayed price, we will contact you to discuss an appropriate resolution.
4. Orders and Acceptance
When you place an order, you are making an offer to purchase the selected products under these Terms.
You will generally receive an order confirmation by email. An order confirmation acknowledges receipt of your order but does not necessarily mean that the order has been dispatched.
We reserve the right to decline or cancel an order where reasonably necessary, including in cases of suspected fraud, payment issues, product unavailability or an obvious listing error, subject to applicable law.
If we cancel an order after payment has been taken, we will arrange an appropriate refund.
Please check your order details and delivery address carefully before completing checkout.
5. Shipping and Delivery
Retrieve & Revive operates from the Gold Coast, Queensland, Australia, and ships to Australian addresses and selected international destinations.
Orders are personally prepared and packed before being dispatched through our selected shipping providers.
Processing times, estimated delivery windows, shipping fees and other delivery information are outlined in our Shipping & Delivery Policy.
Delivery estimates are not guaranteed. Delays may occur due to carrier disruptions, public holidays, customs inspections, weather or other circumstances outside our reasonable control.
For international orders, customers may be responsible for applicable import duties, customs charges and taxes imposed by the destination country, as disclosed at checkout or otherwise required by law.
Nothing in these Terms removes your rights if an order is lost, not delivered as required or otherwise covered by applicable consumer protection laws.
6. Returns, Refunds and Consumer Guarantees
Our Returns & Refunds Policy explains how to request assistance with returns, refunds and order issues.
Due to the personal-care nature of our products, change-of-mind returns may be restricted, particularly for opened or used skincare products, subject to applicable law.
If a product is faulty, damaged, incorrectly supplied or fails to meet an applicable consumer guarantee, you may be entitled to a remedy under Australian Consumer Law or other applicable consumer protection laws.
Our policies do not exclude or limit any rights or remedies that cannot legally be excluded, restricted or modified.
Please contact us through our Contact Us page if you experience an issue with your order.
7. Promotions and Discounts
From time to time, Retrieve & Revive may offer discounts, promotional codes or special offers.
Promotions may be subject to additional conditions, including expiry dates, minimum spends, product exclusions or limits on use. Any applicable conditions will be communicated with the relevant promotion.
Unless expressly stated otherwise, promotional offers cannot be exchanged for cash and may not be combined with other offers.
We will administer promotions in accordance with their stated conditions and applicable law.
8. Intellectual Property
All content on our website, including our brand name, logos, product imagery, designs, text, graphics and other materials, belongs to Retrieve & Revive or is used with appropriate permission.
You may view and use our website for personal, non-commercial shopping purposes.
You must not reproduce, distribute, modify, republish or commercially exploit our website content without prior written permission, except where permitted by law.
9. Reviews and Customer Submissions
If you submit a review, comment, photograph or other content to us, you confirm that you have the right to provide that content and that it does not unlawfully infringe another person's rights.
You must not submit content that is misleading, fraudulent, unlawful, abusive or harmful.
Where you provide content for publication, you grant us permission to use it for the purposes and on the terms communicated to you, subject to applicable law and any consent required.
We may moderate or remove content that breaches these Terms or applicable law.
10. Third-Party Services and Links
Our website may include services, applications or links operated by third parties, including Shopify, payment processors and shipping providers.
Third-party services may be subject to their own terms and privacy policies. We do not control every aspect of these services.
We are not responsible for third-party websites or services to the extent permitted by law, and nothing in this section limits any rights you may have against us or a third party under applicable law.
11. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, disclose and protect personal information.
By using our store, you acknowledge that personal information may be handled as described in that policy and in accordance with applicable privacy laws.
12. Website Availability and Changes
We aim to keep our website available and operating correctly, but we cannot guarantee uninterrupted access at all times.
We may update, modify or discontinue parts of our website, products or services when reasonably necessary, subject to existing contractual obligations and applicable law.
We may also update these Terms from time to time. The latest version will be published on this page with an updated revision date.
Changes will apply from the time stated in the updated Terms and will not remove rights that have already accrued where those rights are protected by law.
13. Limitation of Liability
To the extent permitted by law, Retrieve & Revive is not responsible for losses arising from your misuse of our website or from circumstances outside our reasonable control.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right, remedy or liability that cannot lawfully be excluded, restricted or modified under Australian Consumer Law or other applicable legislation.
Where liability can legally be limited, any limitation will apply only to the extent permitted by law.
14. Indemnity
To the extent permitted by law, you agree not to misuse our website or infringe the rights of others. You may be responsible for losses directly caused by your unlawful conduct or material breach of these Terms, subject to applicable law.
Nothing in this section imposes liability on you for matters for which the law does not permit liability to be imposed.
15. Governing Law
These Terms are governed by the laws of Queensland, Australia, together with applicable Commonwealth laws of Australia.
Where you purchase from outside Australia, mandatory consumer protection laws that apply to your purchase may also apply. Nothing in these Terms deprives you of protections that cannot lawfully be excluded.
16. Contact Us
If you have questions about these Terms of Service, your order or our products, please contact Retrieve & Revive through the Contact Us page on our website.
Retrieve & Revive
Gold Coast, Queensland, Australia
We appreciate your support and thank you for choosing Retrieve & Revive.