At Retrieve & Revive, we take care in preparing every order to ensure your skincare essentials are carefully packed and ready to reach you. All orders are packed and dispatched by us from the Gold Coast, Queensland, Australia.
Order Processing
Orders are personally prepared and packed by Retrieve & Revive. Please allow 1–3 business days for your order to be processed and dispatched. During busy periods, processing may take a little longer.
Australian Shipping
We ship throughout Australia, bringing Retrieve & Revive skincare essentials directly to your door.
Estimated delivery times after dispatch are:
- Queensland: 2–5 business days
- Other Australian states and territories: 3–8 business days
These timeframes are estimates and may vary depending on your location, the shipping provider and unforeseen delays.
International Shipping
Retrieve & Revive also offers international shipping to selected destinations. International delivery times vary depending on the destination country, customs processing and the shipping provider.
Any applicable international shipping fees will be displayed at checkout where available. Customers are responsible for any import duties, customs charges or taxes imposed by their destination country, where applicable.
Please note that international orders may experience additional delays due to customs inspections or local delivery conditions.
Shipping Costs
Shipping fees are calculated at checkout based on your delivery destination and selected shipping method. Any applicable free-shipping promotions will be communicated on our store.
Order Tracking
Once your order has been dispatched, tracking information will be provided where available so you can follow your delivery.
Delivery Details
Please ensure your shipping address and contact details are accurate before completing your purchase. Incorrect or incomplete details may result in delivery delays or additional charges.
Delays & Lost Parcels
Although we aim to dispatch orders within our stated processing timeframe, delays can occasionally occur during transit. If your order has not arrived within the expected timeframe, please contact us so we can help investigate the issue with the shipping provider.
Your rights under applicable Australian Consumer Law remain unaffected.
Need Assistance?
If you have any questions about shipping, delivery or your order, please contact us through our Contact Us page. We're always happy to help.