At Retrieve & Revive, we believe skincare should be simple. We've answered some of our most frequently asked questions below to help you shop with confidence and find the right essentials for your routine.
ABOUT OUR PRODUCTS
What is Retrieve & Revive?
Retrieve & Revive is a skincare brand built around simplicity, consistency and everyday self-care. Our collection focuses on essential skincare products designed to fit seamlessly into your daily routine.
What products do you offer?
Our collection currently includes three skincare essentials:
- Gel Cleanser — a cleansing essential for your daily skincare routine.
- Post Glow — a refreshing facial mist for an added step of hydration.
- Light Moisturizer — a lightweight moisturising step to complete your routine.
Explore our collection to learn more about each product.
How do I use the products together?
For a simple routine, we recommend following this order:
- Gel Cleanser: Begin by cleansing your skin.
- Post Glow: Apply your facial mist as directed on the product packaging.
- Light Moisturizer: Finish by moisturising your skin.
Always follow the individual product instructions. You can adjust your routine to suit your skin's needs.
Are your products suitable for all skin types?
Every person's skin is different, and individual results may vary. We recommend reviewing each product's ingredient list before use, particularly if you have sensitive skin or known ingredient sensitivities.
If you're unsure whether a product is suitable for you, seek advice from a qualified skincare professional.
How should I use a new skincare product?
Introduce new products gradually and follow the instructions on the packaging. Consider testing a small amount on a discreet area of skin first. Discontinue use if irritation occurs.
ORDERS & PAYMENTS
How do I place an order?
Simply browse our online store, choose your products, add them to your cart and proceed to checkout. Follow the instructions to enter your delivery details and complete your payment.
What payment methods do you accept?
Available payment methods will be displayed at checkout. The options may vary depending on your location and the payment services enabled on our store.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible. We'll do our best to help if your order has not yet been processed or dispatched. Once an order has been dispatched, changes may no longer be possible.
Will I receive an order confirmation?
Yes. Once your order has been placed successfully, you should receive an order confirmation by email. Please check your spam or junk folder if it doesn't appear in your inbox.
SHIPPING & DELIVERY
Where do you ship from?
All orders are packed and dispatched by Retrieve & Revive from the Gold Coast, Queensland, Australia.
Do you offer international shipping?
Yes, we offer international shipping to selected destinations. Available countries, shipping options and applicable fees will be shown at checkout.
How long will my order take to arrive?
Orders generally require 1–3 business days to be processed before dispatch.
Estimated delivery times after dispatch are:
- Queensland: Approximately 2–5 business days.
- Other Australian states and territories: Approximately 3–8 business days.
- International orders: Delivery times vary depending on the destination, shipping provider and customs processing.
These timeframes are estimates and are not guaranteed. Please refer to our Shipping & Delivery page for further details.
How much does shipping cost?
Shipping fees depend on your delivery location and selected shipping method. The applicable cost will be displayed at checkout before you complete your purchase.
Will I receive tracking information?
Where tracking is available, your tracking details will be provided after your order has been dispatched.
What if my order hasn't arrived?
If your order hasn't arrived within the expected delivery timeframe, please contact us with your order number. We'll help investigate the delay with the shipping provider.
RETURNS & REFUNDS
Can I return a product?
Change-of-mind returns may be restricted for skincare products, particularly if they have been opened or used, due to hygiene considerations. However, this does not affect your rights under applicable consumer protection laws.
Please review our Returns & Refunds page for the full policy.
What if my order arrives damaged or incorrect?
We're sorry if something isn't right with your order. Please contact us with your order number, an explanation of the issue and photographs of the item and packaging where applicable. We'll review the issue and help arrange an appropriate resolution.
How long do refunds take?
Once a refund has been approved or is otherwise required, the time it takes to appear in your account may depend on your original payment method and financial institution.
GENERAL QUESTIONS
How can I contact Retrieve & Revive?
You can reach us through the Contact Us page on our website. Please include your order number if your enquiry relates to an existing purchase.
How can I stay updated on new products and offers?
Keep an eye on our website and subscribe to our marketing emails if you would like to receive updates about new releases, promotions and brand news.
Where can I find more information about your policies?
You can find additional information through the policy links in our website footer:
- Shipping & Delivery
- Returns & Refunds
- Privacy Policy
- Terms of Service
STILL HAVE QUESTIONS?
We're here to help make your experience with Retrieve & Revive as simple as your skincare routine.
If you can't find the answer you're looking for, visit our Contact Us page and send us your enquiry. We'll do our best to assist.