At Retrieve & Revive, we want you to feel confident when shopping with us. We take care when preparing and packaging every order from the Gold Coast, Queensland, Australia, and aim to provide a smooth experience from checkout to delivery.
Please read our Returns & Refunds Policy below before making a purchase.
Change of Mind Returns
Due to the personal-care nature of our skincare products, we generally do not accept returns or offer refunds for change of mind, incorrect product selection or a change in personal preference.
For hygiene and safety reasons, products that have been opened, used or had their seals removed cannot be returned for change-of-mind reasons.
This policy does not affect your rights under Australian Consumer Law.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty or contains an incorrect item, please contact us as soon as possible.
To help us resolve the issue, please provide your order number, a description of the problem and clear photographs of the item and its packaging where applicable.
Depending on the circumstances and your rights under Australian Consumer Law, we will arrange an appropriate remedy, which may include a replacement, repair where applicable or refund.
Please keep the original packaging until your concern has been resolved.
Refunds
If your order is eligible for a refund, we will notify you once your request has been reviewed and approved.
Approved refunds will generally be returned to your original payment method. Processing times may vary depending on your payment provider or financial institution.
Where a refund is required under Australian Consumer Law, we will honour your applicable consumer rights.
Returns & Return Shipping
Please contact us before sending any item back so we can provide instructions.
If an item is faulty, damaged, incorrect or otherwise eligible for a remedy under Australian Consumer Law, we will discuss the appropriate return arrangements with you.
For approved change-of-mind returns, where offered, any applicable return shipping costs will be communicated before the return proceeds.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible. We will do our best to assist if your order has not yet been processed or dispatched.
Once an order has been dispatched, cancellation may no longer be possible. This does not affect your rights if the goods are faulty, incorrect or otherwise covered by Australian Consumer Law.
How to Request a Return or Refund
To request assistance with a return, refund or damaged order, please contact us through our Contact Us page and include your order number and a brief explanation of the issue.
Our team will review your request and guide you through the next steps.
Our Commitment
At Retrieve & Revive, we believe in keeping skincare simple and your shopping experience straightforward. We appreciate your support and are committed to treating every customer fairly.