At Retrieve & Revive, your privacy matters to us. We are committed to respecting your personal information and handling it responsibly whenever you visit our website, make a purchase or contact us.
This Privacy Policy explains how we collect, use, store and disclose your personal information when you interact with our online store.
1. About Us
Retrieve & Revive is a skincare brand operating from the Gold Coast, Queensland, Australia. We sell skincare products through our online store, powered by Shopify, and offer shipping to Australian and selected international destinations.
For privacy-related enquiries, please contact us using the contact details provided on our website.
2. Information We Collect
When you visit our website or place an order, we may collect the following types of information:
- Personal details: Your name, billing address, shipping address, email address and phone number.
- Order information: Products purchased, order history, payment status and delivery details.
- Payment information: Payments are processed through third-party payment providers. We do not ordinarily receive or store your full payment card details.
- Device and browsing information: Your IP address, browser type, device information, pages visited and interactions with our website.
- Customer communications: Information you provide when contacting us with questions, feedback or support requests.
We collect only the information reasonably needed to operate our store, fulfil orders and provide customer service, subject to applicable law.
3. How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders.
- Arrange shipping and delivery, including international deliveries.
- Process payments and help prevent fraudulent transactions.
- Respond to enquiries and provide customer support.
- Manage returns, refunds and order issues.
- Improve our website, products and customer experience.
- Send promotional emails or marketing communications where permitted by law and subject to your preferences.
- Meet legal, accounting, tax and regulatory obligations.
4. Shopify and Third-Party Services
Our online store is hosted on Shopify, which provides the e-commerce platform we use to display products, process orders and manage our store.
Your information may be processed by Shopify and other service providers involved in operating our business, such as payment processors, shipping companies, website analytics providers and email services.
These providers may handle information in accordance with their own privacy policies and contractual obligations. Some providers may process information outside Australia.
We encourage you to review Shopify's privacy information for further details about how it handles personal information.
5. Cookies and Website Analytics
Our website and service providers may use cookies and similar technologies to keep the store functioning, remember preferences, understand website traffic and improve your shopping experience.
Depending on your settings and the tools enabled on our store, these technologies may collect information about how you interact with our website.
You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.
Where required by law, we will seek consent before using technologies that require it.
6. Marketing and Communications
If you subscribe to our marketing emails or otherwise consent to receive promotional communications, we may send you updates about new products, offers and brand news.
You can unsubscribe from marketing emails at any time using the unsubscribe link included in the email.
We may still contact you about essential matters relating to your orders, payments, deliveries or customer service.
7. When We Share Your Information
We do not sell your personal information as a standalone product.
We may disclose relevant information to trusted third parties when reasonably necessary to operate our business, including:
- Shopify and our e-commerce service providers.
- Payment processors and fraud-prevention services.
- Shipping and delivery providers.
- Website analytics and marketing providers, where enabled.
- Professional advisers, regulators, law enforcement or government authorities where legally required.
We may also disclose information where necessary to protect our legal rights, prevent fraud or comply with applicable laws.
8. International Data Transfers
Although Retrieve & Revive operates from the Gold Coast, Queensland, Australia, some of our service providers may store or process information in other countries.
Where personal information is disclosed overseas, we will take the steps required under applicable privacy laws to handle that information appropriately.
If you place an international order, your delivery details may also be shared with shipping providers and relevant customs or delivery authorities to facilitate delivery.
9. Data Security and Retention
We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.
However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including processing orders, handling disputes and meeting legal, tax and accounting requirements.
When information is no longer required, we take appropriate steps to delete or de-identify it where practicable and lawful.
10. Your Privacy Rights
Depending on the laws that apply to you, you may have rights to:
- Request access to personal information we hold about you.
- Request corrections to inaccurate or incomplete information.
- Withdraw consent for certain uses of your information.
- Unsubscribe from marketing communications.
- Make a privacy complaint or request further information about how your data is handled.
To make a privacy request, please contact us through our website. We may need to verify your identity before responding.
Some information may need to be retained where required by law or for legitimate business purposes.
11. Children's Privacy
Our website is not intended to knowingly collect personal information directly from children without appropriate authorisation where required by law.
If you believe a child has provided personal information to us inappropriately, please contact us so we can review the situation and take appropriate action.
12. Third-Party Links
Our website may contain links to third-party websites or services. These websites operate independently and have their own privacy practices.
We encourage you to review their privacy policies before providing personal information. Retrieve & Revive is not responsible for the privacy practices of external websites we do not control.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or legal obligations.
Any updated version will be published on this page with a revised "Last updated" date.
14. Contact Us
If you have questions, concerns or requests regarding this Privacy Policy or the way your personal information is handled, please contact Retrieve & Revive through the Contact Us page on our website.
Retrieve & Revive
Gold Coast, Queensland, Australia
We are committed to handling your information with care and providing a trustworthy shopping experience.